English for Small Business Owners + Certificate

Description

English for Small Business Owners

Practical English for Customers, Sales, Emails & Everyday Business

Running a business often means communicating with customers, suppliers, partners, and potential clients in English. English for Small Business Owners is a practical, self-paced course designed to help entrepreneurs use clear and useful English in everyday business situations.

English for small business owners should be practical, clear, and focused on real communication. This course helps you develop the language skills you need to interact with customers and manage everyday business situations with greater confidence.

This is not a traditional academic English course. Instead of concentrating on complicated grammar lessons, you’ll practice the English you can actually use when talking to customers, discussing prices, making sales, answering calls, writing emails, handling complaints, communicating on social media, and working with suppliers.

Whether you own a small shop, sell online, provide services, work as a freelancer, or are building your first business, this course gives you practical phrases, examples, templates, and exercises you can adapt to your own business.

What You’ll Learn

By completing this English for Small Business Owners course, you’ll learn how to:

• Introduce yourself and your business professionally
• Welcome customers and understand their needs
• Discuss prices, payments, orders, and delivery
• Conduct natural sales conversations without unnecessary pressure
• Provide professional customer service
• Communicate more confidently during business phone calls
• Write clear and professional business emails
• Respond to customers through social media and online messages
• Handle complaints, returns, refunds, and common problems
• Communicate with suppliers and vendors
• Use essential small-business vocabulary
• Apply practical business English to real-world situations

Learning English for small business owners can make everyday tasks easier, from explaining products and prices to answering customer questions, writing emails, and communicating with suppliers.

12 Practical Modules

Module 1 — Introducing Yourself and Your Business
Learn how to introduce yourself, explain what your business does, and describe your products or services.

Module 2 — Talking with Customers
Practice welcoming customers, asking questions, identifying needs, and offering assistance.

Module 3 — Prices, Payments and Orders
Learn useful English for prices, payment methods, availability, orders, shipping, and delivery.

Module 4 — Sales Conversations Without Pressure
Learn how to explain benefits, recommend solutions, answer questions, and naturally move toward a purchase.

Module 5 — Customer Service English
Develop useful language for helping customers professionally and providing clear next steps.

Module 6 — Business Phone Calls
Practice answering calls, requesting clarification, confirming information, taking orders, and closing conversations.

Module 7 — Professional Emails
Learn a practical structure for confirmation emails, follow-ups, customer communications, and other business messages.

Module 8 — Messages and Social Media
Create professional responses for Instagram, Facebook, WhatsApp, website chat, and other customer communication channels.

Module 9 — Complaints, Returns and Problems
Learn respectful and solution-oriented language for difficult customer situations.

Module 10 — Meetings, Suppliers and Vendors
Practice scheduling meetings, requesting quotes, discussing quantities, confirming delivery times, and communicating with suppliers.

Module 11 — Essential Small Business Vocabulary
Learn important vocabulary related to customers, orders, payments, refunds, shipping, suppliers, expenses, profits, sales, and everyday business.

Module 12 — Real-World Business English
Combine everything you’ve learned through realistic business communication scenarios.

8 Downloadable Business Resources

Your course also includes practical resources you can customize and continue using after completing the training:

1. 100 Essential Business Phrases
Useful expressions for customers, sales, payments, emails, phone calls, complaints, suppliers, and more.

2. Professional Email Templates
Templates for confirmations, follow-ups, payment reminders, supplier requests, delays, refunds, and thank-you emails.

3. Customer Service Response Templates
Reusable language for common customer-service situations.

4. Business Vocabulary Workbook
Practice important business words and use them in your own sentences.

5. Phone Call Scripts
Practical scripts for orders, appointments, questions, clarification, and complaints.

6. Sales Conversation Scripts
Practice identifying needs, explaining benefits, discussing prices, and asking for the sale.

7. Social Media Quick Replies
Ready-to-customize responses for common online customer questions.

8. Weekly English Practice Planner
Build a consistent routine for improving your practical business English.

Throughout the course, English for small business owners is taught through practical examples and realistic situations rather than complicated academic lessons.

Final Project

You’ll create your own:

My Small Business English Communication Kit

The project brings together what you’ve learned by creating practical communications for your own business or a sample company, including customer conversations, product explanations, emails, social-media responses, complaint handling, and supplier communication.

Final Assessment & Certificate

After completing the course and Final Project, you’ll take the Adarisi Academy Final Assessment.

The assessment will include:

30 multiple-choice questions + 5 practical exercises

Total: 100 points
Passing Score: 80/100

Students who successfully pass receive an Adarisi Academy Certificate of Completion.

This Certificate of Completion confirms successful completion of this Adarisi Academy training. It does not constitute an academic degree, English-language proficiency certification, professional license, government certification, or professional accreditation.

This approach to English for small business owners allows you to practice vocabulary, phrases, emails, conversations, and customer-service responses that can be adapted directly to your own business.

Who Is This Course For?

This course is ideal for small business owners, entrepreneurs, online sellers, creators, freelancers, service providers, and independent professionals who want to communicate more confidently in English during everyday business situations.

You do not need advanced English to begin. The course focuses on clear, practical communication that can be applied to real business situations.

Learn at Your Own Pace

The course is completely self-paced. Download your materials, complete the modules according to your own schedule, practice with the included resources, complete your Final Project, and take the Final Assessment when you’re ready.

Adarisi Academy Members Save 70%

Regular Price: $29.99

Adarisi Academy members receive 70% off this Adarisi Academy product, reducing the course price to approximately $9.00.

Adarisi Academy membership: $9.99/month.

📥 Download Support
This product is delivered as a ZIP file containing all included materials. If you experience any problems downloading, opening, or extracting the ZIP file, please contact Adarisi Support. We will be happy to provide the included files individually.

Additional Small Business Resources
Continue building your business knowledge with resources from the U.S. Small Business Administration (SBA).